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Privacy Policy

Last updated: February 2026

Padharo Restaurant ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect information about you when you visit our website or interact with our business.

1. Who We Are

We are Padharo Restaurant, located at 100-102 East Street, Southampton, SO14 3HH, United Kingdom. For any privacy-related queries, contact us at: info@padharo.co.uk.

2. Information We Collect

We may collect the following types of personal information:

  • Booking information — name, email address, phone number, party size, and dining preferences when you make a reservation via OpenTable.
  • Order information — delivery or collection orders placed via Deliveroo, Uber Eats, or Toast Tab (collected and processed by those platforms).
  • Gift voucher purchases — payment and contact details processed by Toast Tab when purchasing e-gift vouchers.
  • Website usage data — anonymous analytics data such as pages visited, time on site, and device type, collected via Google Analytics 4.
  • Communications — any information you provide when contacting us by email or phone.

3. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

  • Contract performance — processing your reservation or order.
  • Consent — analytics cookies and newsletter subscriptions (you may withdraw consent at any time).
  • Legitimate interests — improving our website and service.
  • Legal obligation — complying with applicable UK laws and regulations.

4. How We Use Your Information

  • To manage and confirm restaurant reservations.
  • To process delivery and collection orders.
  • To respond to enquiries and communications.
  • To improve the performance and content of our website.
  • To comply with legal obligations.

5. Third-Party Services

We use the following third-party services that may process your personal data. Each operates under its own privacy policy:

6. Cookies

Our website uses essential cookies that are necessary for the site to function correctly. We also use analytics cookies (Google Analytics) to understand how visitors use our site - these are only placed on your device after you give explicit consent via the cookie banner that appears when you first visit. You can change your cookie preferences at any time by clicking "Manage Cookies" in the footer of any page. For full details, please see our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. Booking and order data is typically retained for up to 2 years.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you.
  • Right to rectification — to request correction of inaccurate data.
  • Right to erasure — to request deletion of your data ("right to be forgotten").
  • Right to restrict processing — to request that we limit how we use your data.
  • Right to data portability — to receive your data in a portable format.
  • Right to object — to object to processing based on legitimate interests.

To exercise any of these rights, contact us at info@padharo.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable measures to protect your personal data from unauthorised access, use, or disclosure. However, no internet transmission is entirely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at this URL. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Padharo Restaurant
100-102 East Street, Southampton, SO14 3HH
Email: info@padharo.co.uk
Phone: 023 8063 3233